wiltija faq'S

Where are your products made?

All of the essential oils, blends and Gumleaf hand and body products are manufactured at the Lilydale head office in outer-eastern Melbourne, Australia. Buckley & Phillips who are 100% Australian owned.

When did Wiltija begin?

We began operating in 2017 - see our About Us page.

How much will my shipping cost?

Retail orders anywhere in Australia have a flat-rate of $8.95 for standard shipping.

Retail orders over $100 are shipped free.

When will my order arrive?

Orders are processed from our Newcastle head office usually within 24-48 hours. Delivery is generally within 3 to 8 business days for Australian orders (except Western Australia and some regional areas which can take up to 10 days).

Express Post provides next business day deliveries to most Australian addresses. 

To check if your delivery area is within Australia Post's next day delivery network, please click here - Australia Post Express Network

If you haven't received your order within the expected time-frame, please contact us at info@wiltija.com or call +61 438248833 and we will perform a track & trace.

Do you accept returns?

If an item is faulty or has been damaged in shipping please contact us immediately so we can resolve the issue. 

Claims for faulty or damaged goods must be made with 7 days of receipt. We do not accept returns or offer refunds for a change of mind.

Please refer to our Returns Policy

Can I order over the phone?

Yes. Simply give us a call on +61 438248833 and one of our friendly staff will assist with your order.

What extraction methods are used for your essential oils?

The majority of our essential oils are extracted via steam distillation. Citrus oils such as Lemon, Lime and Orange are extracted using a cold press of the peel. Each one of our essential oils has its own extraction method listed in its product description.

What quality are your essential oils?

All essential oils we sell are of the highest quality available and have been stringently tested and certified as 100% pure, natural and true to botanical. Each essential oil is tested via gas chromatography, optical rotation, refractive index, specific gravity, colour & odour profile. This ensures that each oil is pure and free from adulteration.

Are your essential oils Therapeutic-Grade?

The term 'Therapeutic-Grade' is somewhat misleading as there is currently no government agency or independent organisation that provides a standardized grading system for essential oils. While there are some other essential oil companies that use the term 'Therapeutic-Grade', this is nothing more than a registered marketing phrase.

Can your essential oils be taken internally?

While all of our essential oils are 100% pure and many of our oils do meet food grade standards, we are unable to advise essential oils to be taken internally unless under the consultation of a health professional or aromatherapist. In Australia, you would need to have an Advanced Diploma in Aromatic Medicine to prescribe ingestion of essential oils. To not hold such a qualification, and to still advise on ingestion of essential oils, can put you at risk of litigation.

Do you test on animals?

None of our products are tested on animals. Buckley and Phillips is accredited by PETA (People for the Ethical Treatment of Animals) and CCF (Choose Cruelty Free). This certification also ensures that Buckley & Phillips' suppliers of raw material do not test on animals. Please see their accreditation details Here.

Do you use polystyrene when packing orders?

No, our company only uses recycled paper, card or ‘Bio-Fill’ void. This polystyrene alternative is 100% biodegradable and environmentally friendly. It is made from corn starch and breaks down in water.